Delivery & Returns
Delivery Policy
Standard Shipping (Free): Enjoy complimentary standard shipping on all orders within the United Kingdom. You can expect your order to arrive safely within 3-5 business days.
Express Delivery (Optional): In a rush? We offer an expedited express delivery service for an additional fee. This significantly reduces your delivery timeframe (Next Day Delivery Excluding Weekends).
Pallet Deliveries: For bulk orders exceeding 75kg, we utilize a secure pallet delivery service to ensure your items arrive safely. Please note that due to the size and weight limitations of these shipments, express delivery options are not available for pallet orders, even if selected at checkout.
Refund Policy
At JMS Bridge, customer satisfaction is our top priority. We offer a comprehensive return policy to provide you with peace of mind:
- Incorrect Item Received: Did we accidentally send you the wrong item? No worries! We’ll promptly issue a full refund for the incorrect item or arrange for the swift delivery of the product you originally ordered, free of any additional charges.
- Damaged or Defective Item: In the unlikely event that your item arrives damaged or malfunctions upon arrival, please contact us immediately. We will arrange for a full refund or a prompt replacement, ensuring you receive a perfect product.
- Missing Parcel: If your order doesn’t arrive within a reasonable timeframe, we’ll work diligently with our trusted courier company to locate it. Once confirmed missing, we’ll either provide you with a full refund or resend your order at no additional cost.
Return Costs: We understand that returns due to incorrect, damaged, or defective items can be inconvenient. To ensure a seamless experience, we will cover the return shipping costs for these situations.
For any inquiries regarding returns that fall outside the above categories, please don’t hesitate to contact our friendly customer service team at [email protected].
Initiating a Return: To ensure a smooth and efficient return process, kindly contact us within 7 days of receiving your order. This allows us to promptly address your concerns and expedite the resolution.
